Ticket & Performance Policy

All tickets, whether purchased or complimentary, are subject to this policy.

Ticket Pricing

  • All ticket pricing will be clearly displayed at point of purchase.

  • We reserve the right to alter ticket prices at any time. Any alteration will not apply to tickets already purchased.

  • When booking online, there is a booking feel charged by our online box office provider.

 

Refunds & Transfers

  • Tickets are non-refundable except where we cancel a performance. In this case, the ticket holder will be offered a refund or tickets to an alternate performance, subject to availability.

  • We are happy to transfer your booking to an alternate date, subject to availability. Please note, whilst we'll endeavour to get you the same seats, this may not always be possible but we will get you the best seats we can.

 

Latecomers & Re-entering The Theatre

  • For the enjoyment of our patrons, latecomers and those who leave the auditorium once the performance has begun will be asked to wait until a suitable point in the performance to be seated.

  • In some cases, you may be offered alternate seats in which seating you would not interrupt the enjoyment of other patrons during the performance.

 

Photography & Recordings

  • The recording, in any way, of any performance is strictly forbidden without our express written permission.

  • Anyone found to be recording the performance will be asked to leave. Where we believe there to be a safeguarding concern, we will ask venue management to seize your recording equipment which may be handed over to the police for investigation.

  • Bishop Auckland Theatre Society regularly take photographs of the performances for publicity purposes. Some may include images of our patrons. If you see a photo that you are in that you would like us to remove, please contact us.

 

Data Protection

  • Email addresses provided with online bookings may be added to our mailing list, from which you can unsubscribe at any time. We will never share your details with any third party.

 

For more information, please contact our team: info@bishopaucklandtheatresociety.co.uk

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