ABOUT OUR TICKETS
BOOKING TICKETS
ONLINE
We'll send your tickets to the email address you've provided immediately after payment. Please check them and keep them safe as you'll need to show them to our team upon arrival at the venue. Booking online does incur additional fees from our provider, Trybooking. These are currently set at; 15p per ticket booked and a 5% transaction fee per booking. As an example, two £12 tickets booked online will cost a total of £25.50.
BOOKING TICKETS
ON THE PHONE
You can book tickets over the phone with our Box Office Manager, Judith, and we'll take payment when you arrive at the venue where we accept both cash and card. We may accept a cheque only where it has been previously agreed with our Box Office Manager. We cannot take payment over the phone. There are no fees for tickets booked over the phone.
ACCESSIBLILTY &
COMPANION TICKETS
We reserve 12 seats in Row A for those who require a wheelchair, have limited mobility, or have a visual impairment. These tickets are not availalbe online and can only be booked by calling our Box Office Manager, Judith, on 07837 961 053. Rows B - Q are raked and have a set of steps on either side. They may not be accessible for those with limited mobility.
CAN I EXCHANGE MY TICKETS?
We are happy to exchange your tickets for an alternate performance of the same production for free where it is possible. We cannot guarantee that you’ll be in the same seats nor can we move other patrons to accommodate you. If exchanging your tickets is not possible, we’ll refer you to our refunds policy.
CAN I GET A REFUND
ON MY TICKETS?
If you are unable to attend a performance, and exchanging your tickets is not an option, then we may be able to refund your tickets at the discretion of the Box Office Manager and/or the Committee. We do not offer refunds for latecomers, nor will we refund any tickets once a performance has started unless we cancel the performance. If we're refunding a ticket bought online, please note that only the face value of the ticket and processing fee will be returned. The booking fee is non-refundable.
WHAT IF I'VE
LOST MY TICKETS?
If you can’t find you tickets don’t worry! First, check your spam/junk folder; sometimes our emails end up in there. If they aren’t there, feel free to contact our Box Office Manager, Judith, who will be able to start the process of having them sent out again. If you can’t find them on the day or your phone dies before you can show us your tickets, don’t fret! We have a list of patrons and their seat numbers so we can check you in that way.
WHAT'S THE ETIQUETTE AT THE THEATRE?
We must insist that you are respectful of the performers, staff, and fellow patrons at all times. This includes, but is not limited to; remaining quiet and seated during the performance, refraining from taking any photos or videos of the performance, turning your phone off during the performance, and not singing along with the performers. We reserve the right to refuse entry to, or eject, anyone we feel is being disruptive to the performance without a refund.
WHAT HAPPENS IF I
ARRIVE LATE?
The time printed on your ticket is the time that the performance begins. Doors to the venue will open approximately 30 minutes prior to that time. Unfortunately, if you arrive after the performance has started, we cannot guarantee that you will be able to access the building. If you are able to access the building, we will seat you at an appropriate point in the performance. Be aware that some performances do not allow latecomers at all. We do not offer refunds for latecomers.
CAN I MOVE SEATS
WHEN I GET THERE?
If you’d like to move seats and we have seats available we’re happy to accommodate you either in advance or on the day, just speak to our Box Office Manager for further information. There is no charge for this service.