Patrons who, due to thier physical or mental impairment, would require a someone to accompany them in order for them to safely access the venue may be provided with a free ticket for thier companion.

All companions must be aged 16 or over. Only one companion ticket is available per disabled customer.

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To book a companion ticket, or discuss access tickets further, please contact the team by email.

 

On The Door: You can arrive at the venue up to 30 minutes before a performance and purchase a ticket from a member of our front of house team.
 

On The Phone: You cannot currently book tickets on the phone.
 

Online: You can book tickets for this performance online using our booking partner, Trybooking. There is a fee for this service which is clearly stated before you pay. Your tickets will be emailed directly to you - if you don't receive them and they're not in your spam/junk folder, please contact the team via email.

 

We don't have many rules; but for the enjoyment of everyone involved, we do ask that, for the duration of the performance, you;

• turn your phone off or on to airplane mode,

• remain quiet and seated,

• refrain from taking photos, videos, or other recordings, and,

• respect everyone involved in the producion including the performers, backstage team, front of house volunteers, and your fellow patrons.

 

We reserve the right to ask anyone to leave the venue for any reason without a refund.

 

Where possible, we are happy to exchange your tickets to an alternate performance of the same production. Please contact the team by email to arrange your exchange.

 

The time printed on your ticket is when the performance will begin and doors usually open 30 minutes before the performance.

 

Unfortunately, if you arrive after the performance has started, we cannot guarantee that you can be seated. If it is possible, you'll be seated at a suitable point in the show.

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We do not offer refunds for those who have arrived late.

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Once purchased, we do not usually offer a refund unless we have cancelled a performance or where we have altered the date or time of a performance.